Remote Possibilities Are A Waste Of Time

• Customer: “My cable box is broken.”
• Me: “What seems to be the issue?”
• Customer: “Roughly every 1 minute the channel goes up. I tried turning it off and on, I tried unplugging it, I made sure no one was sitting on the remote, nothing works, you guys gave me a broken box!”
• Me: “What does it currently show on the front of the box sir?”
• Customer: “Channel 932.”
• Me: “And what time is it sir?”
• Customer: “9:32. Oh.” *hangs up*